Frequently Asked Questions
It's only natural that you will have questions regarding Echo, we have tried to answer as many as we can below but if you can't find an answer then please just drop us and email at support@synchronicity-systems.com.
Who needs Echo?
- Any customers who currently have a Dynamics CRM 2011 or Version 4 installation on-premises, and want to start using (or to evaluate) Dynamics CRM Online with their data.
- Any partners who provide upgrade services for their CRM version 4 customers, and want to provide the most accurate migration of data from Dynamics CRM.
There are other solutions available, what is unique about Echo?
- Echo will automatically migrate all data from the source (On Premise) database, with no additional configuration or services required.
- The nuances of the CRM API make data mirroring a difficult and sometimes expensive task when addressing destination record status, created date and creation users, to name a few.
- Often overlooked when migrating data manually are data points such as Queues, System User Permissions, Marketing Lists and Party Lists - all of which are supported by Synchronicity Echo.
- Custom entities and custom attributes are automatically mapped and migrated.
Where can I download Echo?
- Simply complete the download form on the right hand side, and you will be provided with a unique license key and the download link to Synchronicity Echo.
- The download is completly FREE!
- Once you’ve completed your evaluation you can contact sales@synchronicity-systems.com with your license key and your organisation endpoints will be activated.
Why can't I just provide my database to Microsoft to restore?
- A common question, as far as we know there are no public plans to allow this in the near future.
- The only support way of migrating data into CRM online is either via the standard CRM import functionality or through the API
How long does a migration take?
- The shortanswer is hours and days not minutes. However a very difficult question to answer as the answer depends on a number of variables:
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- The size of your source CRM database and the number of records to be migrated.
- The speed of your internet connection and promity to the Microsoft data centres
- Based on the managed migrations we are performing we are gathering some rough data of size to time ratio, however this based on our UK connection. We'll publish the results as soon as we have them.
- There are a number of planned speed otimisations planned for the next release.
Does Echo support version 4 databases?
- Yes, Echo will migrate the data from v4 source database
- This is not to confused with a v4 to 2011 solution updrage, that is a separate activity which will need to be done independantly.
- Synchronicity do offer a managed upgrade service - see here for full details and price.
What are your payment terms?
- We generally require up-front payment before any organisation enpoints are activated, please contact Sales if you would like your endpoint activated immediatley.
- In specific circumstances we are happy to grant credit / invoice terms, if you would like to open a credit account please contact Sales.
What is the Delta Process, how does it work?
- The delta process is designed around migrating large live CRM organisations where the actual migration may take many days. In these circumstances it would be unreasonable to stop all activity on the live system while the migration completes.
- For a full explanation of the Delta process please see here
Why can't I just build my own tool?
- You can, we did, just read the SDK. (It took around a year of iterative development)
- However why bother, for such a low price that we are offering it doesn't make commercial sense.
How do I use Echo
- Full documentation is provided as part of the download package.
- If you have any further questions then please simply conact support support@synchronicity-systems.com
How can we be sure it does what we need?
- Synchronicity Echo is available free for evaluation, from On-Premise to On-Premise, in order to allow you to functionally validate your CRM solution, and the data that is migrated as expected.
How Much does it cost?
- Full details our the various licensing options can be found here.
Are you stupid?
- Strange question, but a real life one we were asked recently while giving a presenation to CRM partners in Copenhagen. Apparently they were referring to our ridiculously low price?